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Privacy Commitment

Living With Meaning – Allied Health Therapy is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

This policy sets out how we collect, use, store and disclose personal, sensitive and health information.

2. What is personal information? 

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

a) whether the information or opinion is true or not; and

b) whether the information or opinion is recorded in a material form or not.

Sensitive information is a subset of personal information and is defined as:

a) information or an opinion (that is also personal information) about an individual’s:

i. racial or ethnic origin

ii. political opinions

iii. membership of a political association

iv. religious beliefs or affiliations

v. philosophical beliefs

vi. membership of a professional or trade association

vii. membership of a trade union

viii. sexual orientation or practices, or

ix. criminal record

b) health information about an individual 

c) genetic information 

d) biometric information that is to be used for the purpose of automated biometric verification or biometric identification, or

e) biometric templates. 

Health information is a type of sensitive information and includes information or opinions about:

• An individual’s physical or mental health, including an illness, disability, or injury
• An individual’s expressed wishes about the future provision of health services
• Health services provided or to be provided to an individual
• Personal information collected while providing a health service
• Personal information relating to the donation or intended donation of body parts, organs, or body substances
• Genetic information that could predict an individual’s health or the health of a genetic relative

As a health service provider, we collect and handle health information to provide assessment, treatment, and support services in accordance with the Australian Privacy Principles. 

2. The type of personal information we collect 

To support your assessment and ongoing care, we may collect the following personal information:

• Personal and contact details, including your name, date of birth, address, occupation, email address and phone number. 
• Current and previous allied health support, including relevant services and supports you have received.
• Medicare and healthcare details.
• Relevant family medical history, where it impacts your assessment or treatment, such as genetic or hereditary conditions.
• Health and clinical information, including your medical history, current medications, diagnoses, symptoms,      treatment information and clinical notes.
• Referral letters and clinical reports,      including information from your GP, specialists, allied health      professionals, insurance bodies or other relevant providers. 
• Funding eligibility information, including information relating to NDIS, Workcover, TAC, insurance or other funding arrangements.
• Payment and billing information, including details required to process payments, invoices or claims.
• Communication and marketing preferences, including your preferred method of communication and, where applicable, your preferences regarding receiving marketing communications from us.
• Identity verification information, where required, including government-issued identification and proof of address documents.
• Other information relevant to your care, including information your clinician reasonably considers relevant to your assessment, treatment or ongoing care. 

3. How we collect personal information 

We will generally collect your personal information directly from you where it is reasonably practicable to do so. 

Depending on the circumstances, we may collect your information:

• Directly from you, including through registration and intake forms, online forms, emails, telephone calls, SMS or text messages, appointments, consultations, our website, patient portals and other communications with us.
• Through our services and systems, including information generated or recorded when you use our online booking, practice management, Telehealth, billing or other systems.
• From your authorised representatives or other third parties, where appropriate and permitted, including healthcare professionals, referrers, support coordinators, plan managers, insurers, funding bodies and other organisations involved in your care or the administration of your services.
• Through our third-party service providers, where those providers process or store personal information on our behalf in connection with the services they provide to us. 

4. Where your information is stored  

Your personal information may be stored:

• Secure cloud-based systems and third-party platforms;
• Electronic records and internal databases; and
• Physical records and files.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, in accordance with our obligations under the Privacy Act 1988(Cth) and the Australian Privacy Principles (APP).

5. Why we collect personal information 

We collect personal information to: 

• Providing and managing our services, including assessment, treatment, care planning and ongoing support.
• Communicating with you, including managing appointments, responding to enquiries and providing service-related information.
• Coordinating your care, including liaising with relevant healthcare providers, referrers and other authorised parties involved in your care.
• Managing payments and funding, including processing payments, invoices and applicable funding or insurance claims.
• Meeting legal, regulatory and professional obligations, including maintaining appropriate records and complying with applicable laws.
• Maintaining the quality and safety of our services, including quality assurance, service evaluation and risk management.
• Managing our practice and systems, including administration, record keeping and maintaining the security of our systems.

6. How we use and disclose personal information 

We only use and disclose personal information for the purpose it was collected (the primary purpose) of providing psychological and occupational therapy assessment, treatment, and related services to you. 

We will not disclose your personal information for another reason (a secondary purpose) unless an exception applies. Exceptions include:

• You consent to disclosing your personal information for a secondary purpose. 
• It is reasonably necessary for enforcement-related activities carried out by, or on behalf of, an enforcement body.
• A secondary purpose is required or authorised under an Australian law, or court or tribunal order.

7. What happens if you do not provide personal information?

• If you do not provide the personal information we reasonably require, we may be unable to provide you with our services.

8. Accessing or correcting your information

You may request access to your personal information by contacting our practice using the details above. Only you, or a person you have authorised (such as a legal guardian or authorised agent), may make this request. We may ask you to verify your identity or authority before processing your request.

If you believe your personal information is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that it be corrected. We will take reasonable steps to correct your information where appropriate. In some circumstances, we may be required by law to retain certain information and may not be able to amend or delete it.

9. Making a privacy complaint

If you believe your personal information has been mishandled, you can lodge a complaint by contacting us at:

Organisation Name: Living With Meaning – Allied Health Therapy 

Contact Person(s):  

• Kyle Andrews 
• Sara Kemp

Email: admin@livingwithmeaning.com.au

Phone: 0466 343 338

Please include in writing:

• Your name and contact detail
• A description of your concern
• Any relevant supporting information

We will acknowledge your complaint, investigate the matter, and respond within a reasonable time frame. 

If you are unsatisfied with our investigation or response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Overseas disclosure 

We may use third-party service providers that store, process or access personal information outside Australia. These may include technology, payment, accounting, practice management and communication providers.

Where your personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in accordance with the Australian Privacy Principles and applicable privacy laws.

11. Data retention

We retain personal information for:

• Seven years since the last entry was made in adult clients’ records; and 
• After the 25th birthday of clients who were younger than 18 years when the last entry was made in their records.

When no longer required, we securely destroy or de-identify personal information in accordance with legal and business requirements.

12. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure through measures such as:

• Secure electronic systems
• Password and access controls
• Staff confidentiality obligations
• Secure disposal of records

13. Data breach

We comply with the requirements of the Australian Notifiable Data Breaches (NDB) scheme. If an eligible data breach occurs that is likely to result in serious harm, we will respond in accordance with our legal obligations, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC), where required.

14. Changes to this privacy statement

We may update this Privacy Statement from time to time and when our information handling practices change. The latest version will be available on our website.

Effective Date: 18 August 2026
Last Reviewed: 18 August 2026